Seven outcomes state agencies need to hit under P.L. 119-21.
Veridian Public delivers focused, modular solutions that help state Medicaid agencies meet Public Law 119-21 without disrupting the systems they already rely on — deployed independently or together as an integrated verification operations program.
Seven outcomes state Medicaid agencies need to deliver under P.L. 119-21.
These are the operational results — not the vendor categories. Each can be delivered independently or together as one integrated verification operations program, sitting alongside your existing eligibility system of record.
End-to-end operations for every verification activity Public Law 119-21 adds — intake through resolution.
Veridian Public runs the operational layer that moves a verification case from notice through resolution: identifying the right citizen, choosing the right channel, collecting the right evidence, and routing exceptions to the right human — under your governance, against your SLAs.
What we handle
- Case intake and triage by case type
- Channel selection per citizen preference
- Document collection and review
- Exception management & specialist resolution
- SLA tracking against statutory deadlines
- Coordination with state eligibility staff
Multi-channel, multilingual outreach — reaching the citizen on the channel they actually use.
Compliance happens when the citizen receives, understands, and acts on the notice. Veridian Public delivers personalized outreach across mail, SMS, voice, email, portal, and community channels — with cadence, language, and content adapted to each population's response patterns.
What we handle
- SMS & voice short-code campaigns
- Mail-merge with USPS verification
- Plain-language notice copy
- 12-language translation library
- Response tracking & cadence tuning
- Accessibility (WCAG 2.1 AA)
The audit trail is the work product — not an afterthought.
Every outreach attempt, every document, every exception, every decision is captured with timestamp, channel, content, and provenance. Veridian Public produces audit-ready packages for state and CMS reviewers on demand — with no reconstruction required.
What we handle
- Per-case timestamped activity log
- SLA tracking against statutory deadlines
- Exportable reports for state and CMS
- Real-time compliance dashboards
- Outreach-attempt documentation
- Decision provenance for every case
Rules, queues, and routing across every verification activity — coordinated with state staff and systems.
Coordination is the unglamorous core of operations. Veridian Public orchestrates business rules, priority queues, SLA timers, and case routing across all verification activities, with hooks into state eligibility systems and a clear handoff path for any decision the state retains.
What we handle
- Configurable business rules
- Priority and exception queues
- Case routing by skill & jurisdiction
- SLA timers with escalation
- State system integration hooks
- Human-handoff checkpoints
Eligible citizens stay covered — through reminders, ex-parte renewal, and clear next steps.
Procedural terminations are a leading cause of coverage loss for eligible citizens. Veridian Public reduces them with proactive redetermination outreach, ex-parte renewal where the data supports it, and a clear cure-period workflow when something is missing.
What we handle
- Redetermination calendar & pre-notice
- Ex-parte renewal where available
- 30-day cure-period reminders
- Document-collection assistance
- Plain-language termination notices
- Re-enrollment fast-path
Verify the right things on the right cadence — with a correction loop that closes the gap.
Program integrity is not about catching citizens; it is about catching errors before they accumulate. Veridian Public runs the routine verification activities the law requires, flags exceptions for human review, and feeds corrections back into the eligibility system with full provenance.
What we handle
- Recurring DMF, NCOA, and address checks
- Income and residency re-verification
- Provider directory cross-checks
- Exception flagging for specialist review
- Correction packets to state systems
- False-positive prevention & retro reinstatement
Built to respect — and reinforce — the role of county eligibility offices and Tribal Nation processing organizations.
Counties and Tribal Nations carry the front-line workload in many states. Veridian Public extends their capacity without overriding their authority: shared queues, role-based access, training resources, and an escalation pathway that ends at a person in their organization.
What we handle
- Shared queues with county & Tribal staff
- Role-based access & data segregation
- Training curriculum & office hours
- Tier-1 helpdesk for front-line workers
- Escalation pathways that end in their org
- Tribal sovereignty protocols honored
Modular by Design, Built for Existing Infrastructure
Each solution area is delivered as a coordinated combination of operations, technology, and trained personnel. States can engage one capability at a time or operationalize a complete verification program — without replacing existing eligibility, enrollment, or case management systems.
- Start with one solution area and expand over time
- Integration-ready outputs for state and contractor systems
- Configurable workflows to match state policy
- Trained Medicaid verification specialists
- Compliance and audit documentation included
- Role-based access and secure handling
See how our solutions can fit your state's verification program.
Request a briefing to walk through capabilities, delivery models, and integration approaches with our public-sector team.
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